Once Upon A Christmas T&Cs

  • When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Odds Farm Park Ltd and you. A contract does not exist between you and Odds Farm Park Ltd for the sale of any tickets, until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
  • The description and price of the Once Upon A Christmas experience you order will be shown on Odds Farm Park Ltd website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes – there are no surcharges. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.
  • All guests attending Once Upon a Christmas must pre-book their Admission to Odds Farm Park, so that visitor numbers can be controlled and managed. For children, Once Upon A Christmas Tickets combine the experience and admission within the price.
  • All children wishing to meet Father Christmas and receive a take home gift, require a Once Upon A Christmas Ticket. This includes children Under 2 years and Child Annual Members. Babe-in-arms not participating are free of charge, but must be pre-booked with groups attending Once Upon A Christmas. Annual Members must purchase a Member Child Once Upon A Christmas Ticket, and present a valid Annual Membership Card.
  • Accompanying Adults are required to pre-book their Admission Tickets to Odds Farm Park, however can join their family at the experience without further charge, as part of the Once Upon A Christmas Ticket booking.
  • All children aged 15 years and under must be accompanied by an adult. All children are the responsibility of their parent or guardian and must be supervised at all times.
  • The maximum group size is 6, including all under 2s, babe- in-arms, carers, adults and seniors.
  • Guests should arrive at Once Upon A Christmas no more than 15 minutes before their designated story session, and must arrive promptly to be seated ahead of the start time.
  • Once Upon A Christmas can be booked up to 2 days prior to the date, but please note that spaces are limited and expected to sell out quickly, so advanced booking online is your way to guarantee your space.
  • It is essential that Guests arrive only during the 15 minute booked Arrival Time Session. If you arrive early, we kindly ask that you wait in your car until your arrival time session starts. We reserve the right to refuse entry to late arrivals. However, if you are running late, we also ask that you remain in your car, and contact the Farm Park directly, where we will endeavour to reschedule you for an alternative time session that day. Please note that if all other sessions are fully-booked, you may be asked to return on another date, subject to availability.
  • Guests should set aside a minimum of 1hr to complete the Once Upon A Christmas experience.
  • Please be mindful that there may be short wait times upon arrival at Odds Farm Park, and at the start of Once Upon A Christmas.
  • In the event that your Once Upon A Christmas booking cannot go ahead due to Government restrictions, we will endeavour to rebook your Christmas experience for an alternative date. Where this is not possible, a Gift Voucher will be issued for the total balance of the booking, which can be redeemed towards future visits at Odds Farm Park. Should your booking need to be rescheduled or amended, we shall contact you directly.
  • Should you wish to cancel your booking, unfortunately we cannot issue any refunds. Tickets are only transferable at our discretion to an alternative date if you contact Odds Farm Park Ltd directly at main@oddsfarm.co.uk , at least 48 hours before the date you originally booked to visit. We cannot guarantee that we can change the date of your visit, however we will make all reasonable efforts to do so, as long as you contact us more than 48 hours before your scheduled visit date. Tickets may not be resold. Cancellations with less than 24 hours’ notice, or “no shows” are fully chargeable.
  • Details of the event, along with dates and timings of event may be subject to change.
  • Once purchased, online tickets may not be used in conjunction with any other offer. Any discounts or offers online are available for limited quantities and periods only.
  • This is a family-friendly fun day out and we positively encourage all guests to be respectful and mindful of all other guests and team members. Odds Farm Park reserves the right to refuse entry. Unacceptable behaviour, aggression and violence will not be tolerated.
  • If you wish to pay for Once Upon A Christmas with Odds Farm Park Gift Vouchers and Gift Cards, please contact the Farm Park directly. Please note Odds Farm Park Gift Vouchers and Gift Cards cannot be redeemed against any online food ordering services.
  • Proof of disability is required to be presented upon arrival at Odds Farm Park, for guests selecting the Disabled/Carer Ticket. Each individual requires their own ticket to attend Odds Farm Park and Once Upon A Christmas, including Carers.

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