2022 General Admission Booking Terms and Conditions

  • When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Odds Farm Park Ltd and you. A contract does not exist between you and Odds Farm Park Ltd for the sale of any tickets, until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
  • Opening hours, events and offers are subject to change, and at times it may be necessary to restrict access to certain facilities. While we will endeavour to publicise any such changes on our website and admission kiosks, we strongly advise checking the relevant details before you arrive.
  • Opening hours may differ for Annual Members, and exclusive Member only arrival sessions may be available during certain events.
  • The description and price of tickets you order will be shown on Odds Farm Park Ltd website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes – there are no surcharges. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.
  • ALL guests wishing to visit Odds Farm Park, are required to pre-book their admission ahead of their visit. This includes Annual Members and children Under 2 years of age. Please print your ticket or be prepared to present your Order Confirmation on your device, prior to arrival at Odds Farm Park.
  • Members will be required to input their Memberships Reference Number, which can be found on the back of the Membership Card at the time of booking. Members must also present the Membership Card upon arrival at the Farm, alongside their Order Confirmation. Guests purchasing Disabled and Carer tickets will be required to provide proof of disability, and guests over 60 years of age may be required to present proof of age.
  • Guests will be required to book an arrival time session. This time session corresponds to your arrival at the Farm, and you are welcome to stay until close at the end of the day. Walk-up visits will not be permitted.
  • Unfortunately we cannot issue any refunds for cancellations. Tickets are only transferable at our discretion to an alternative date or time if you contact Odds Farm Park Ltd directly at main@oddsfarm.co.uk at least 48 hours before the date you originally booked to visit. We cannot guarantee that we can change the date of your visit, however we will make all reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date. Tickets may not be resold.
  • Annual Members or Pass Holders may be required to pay a fully refundable booking fee to secure a time slot for entry, or for certain events. Please note that upon arrival and redemption of your booking at Odds Farm Park ltd within the booked arrival session, the booking fee will be manually refunded to a payment card. Bookings and their associated booking fees cannot be cancelled or refunded, but may be transferred to an alternative date at our discretion, with 48 hours’ written notice. If you cancel or you fail to attend, we will retain the booking fee.
  • It is essential that Guests and Annual Members arrive only during their 30 minute booked time session. We reserve the right to refuse entry to late arrivals. Please note that if all other sessions are fully-booked, you may be asked to return on another day.
  • Once purchased, online tickets may not be used in conjunction with any other offer. Any discounts or offers online are available for limited quantities and periods only.
  • Children under 16 must be accompanied by an adult to be permitted entry to Odds Farm Park.
  • Whilst all children must be accompanied by an adult, likewise all adults must be accompanied by at least one child, unless prior arrangement has been agreed with Odds Farm Park. Therefore, single adults and unaccompanied children will not be permitted to enter the Farm.
  • Odds Farm Park reserves the right to refuse entry. Unacceptable behaviour, aggression and violence will not be tolerated.
  • By accepting these Terms and Conditions, you acknowledge and agree that access to Odds Farm Park ltd or the running of its events may be affected as a result of circumstances beyond the control of Odds Farm Park ltd, including but not limited to:
    • a. acts of God;
    • b. extreme, rare or unpredictable weather conditions;
    • c. adverse or inclement weather conditions which make opening Odds Farm Park ltd or carrying out events impossible, impractical or unsafe for staff, Members or Pass Holders, visitors or the animals at Odds Farm Park ltd;
    • d. terrorist attack, civil war, commotion or riots or any involvement of the police or fire service which make opening Odds Farm Park ltd or carrying out events impossible, impractical or unsafe for staff, Members or Pass Holders, visitors or the animals at Odds Farm Park ltd;
    • e. collapse of buildings, fire, explosion, accident, failure or absence of essential services such as national or local power grid, water or other utilities, power failure or failure of technical or safety facilities; or
    • f. any laws, rules, regulations, instructions, orders, advise or guidance from any relevant authority including but not limited to, advice from the Local Authority or Government, that relates directly to Covid-19 and/or any associated variants, and/or any other epidemic, pandemic or communicable disease.
  • Where a situation arises under the above clause which requires Odds Farm Park ltd to close, change its opening hours, alter its capacity, cancel or alter any events, or make any other substantial change to its operation, Odds Farm Park ltd will not be obliged to provide any refund or compensation to. Guests are advised to check our website and social media feeds before visiting.
  • Complimentary Tickets can be used towards Admission, however exclude Saturdays, peak times and special events for example during the school holidays, Easter, Halloween and Christmas. Passes that were due to expire 21st March 2020- 12th April 2021 will be extended until 31st December 2021.
  • Please contact us directly to redeem Odds Farm Park Gift Vouchers and Gift Cards.

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